Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at caleb@basslabsfishing.com. Please note that returns will need to be sent to the following address: 321 Inger Drive, Unit G-62, Santa Maria, CA 93454.

Return Shipping: If your return is the result of our error — wrong item sent, defective, or damaged — we will provide a prepaid return shipping label. If you are returning for any other reason, the cost of return shipping is the responsibility of the buyer. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

Exceptions / Non-Returnable Items
We do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at caleb@basslabsfishing.com.